Frequently Asked Questions (FAQ)

General Questions

1. What is Collectible Exchange?

Collectible Exchange is an online store specializing in trading cards. We provide a curated selection of authentic and high-quality cards for collectors of all levels.

2. How do I contact customer support?

For any inquiries, feel free to reach out: 📞 (760) 447-3564 ✉️ collectiblexchanges@gmail.com

Ordering & Payment

3. How can I place an order?

  • Browse our selection of trading cards.
  • Add items to your cart.
  • Proceed to checkout and enter your billing & shipping details.
  • Select a payment method and confirm your order.
  • You will receive an order confirmation email once your purchase is complete.

4. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment options available at checkout

5. Can I modify or cancel my order after placing it?

  • Once an order is placed, we begin processing immediately.
  • Modifications or cancellations may not be possible once the fulfillment process starts.
  • If you need assistance, contact us as soon as possible.

Shipping & Delivery

6. Where do you ship?

We only ship within the United States.

7. What shipping method do you offer?

We offer Standard Shipping, with delivery estimated at 5-10 business days.

8. How much does shipping cost?

Shipping fees are calculated at checkout based on order weight and destination.

9. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email.

10. What if my package is lost or delayed?

  • Check the tracking number for updates.
  • If the carrier cannot locate your package, contact us, and we will assist with filing a claim.

Returns & Refunds

11. What is your return policy?

  • Returns are accepted within 14 days of delivery.
  • Items must be unused and in original packaging.
  • Some items, such as opened trading card packs, are not eligible for return.

12. How do I request a return?

  • Email us at collectiblexchanges@gmail.com with your order details.
  • Ship the item to our return address provided in our Return & Refund Policy.

13. How long does it take to process a refund?

Refunds are processed within 7 business days upon receiving and inspecting the return.

Product Availability & Pre-Sale

14. Are all trading cards authentic?

Yes! We ensure authenticity and quality for every card we sell.

15. What if an item is out of stock?

  • Some cards sell out quickly due to high demand.
  • You can check back later or reach out for stock updates.

16. Do you offer pre-sale items?

Yes! Occasionally, we offer pre-sales for exclusive or limited-edition trading cards. These items are available for reservation before official release.

17. Can I cancel a pre-sale order?

No, pre-sale orders cannot be canceled after purchase due to inventory allocation.

Privacy & Security

18. Is my payment information secure?

Yes! We use trusted payment gateways to ensure secure transactions.

19. Do you share customer information with third parties?

No, we never sell or trade personal information. For full details, review our Privacy Policy.

20. How do I opt out of promotional emails?

Simply click the "Unsubscribe" link in any marketing email or contact us directly.

Additional Questions

21. Do you have a physical store?

No, we operate online only at collectibleexchange.shop.

22. Do you offer bulk purchases or wholesale deals?

Currently, we focus on individual collectors and do not offer wholesale pricing.

23. Can I sell or trade my cards with Collectible Exchange?

At the moment, we do not accept trade-ins or card sales from customers.

24. How can I stay updated on new releases and promotions?

  • Sign up for our email newsletter.
  • Follow us on social media (if applicable).
  • Check our website for new arrivals and exclusive promotions.

Still Have Questions?

📞 (760) 447-3564 ✉️ collectiblexchanges@gmail.com

We’re here to help with any questions!